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Customer Support
A successful business has a consistent point of contact across voice, chat and email. Our agents are trained around your product, processes and communication standards.
Outsource the work that slows down your team to experienced hands
HighGate provides teams for customer support, back-office operations and lead management. We work with your existing systems and processes, so you can outsource specific tasks without setting up a separate in-house department.
You can choose the services and team structure that match your business style.
A successful business has a consistent point of contact across voice, chat and email. Our agents are trained around your product, processes and communication standards.
Keep routine operational work moving with support for data entry, processing, documentation and other administrative tasks.
Leads should be moving after they enter your pipeline. We handle follow-ups, update CRM records and keep lead information organised for your sales team.
We track the performance of your BPO team and report it back to you in plain numbers.
Trained Professionals, Data Security Guaranteed, Scalable Solutions, Transparent Reporting
We provide you with a team that works exclusively on your account, trained on your processes. Best for consistency and deep product knowledge.
Access to trained agents across selected processes, suited to lower-volume or seasonal workloads.
For a defined scope, get a defined timeline. Good for one-off initiatives like data migration or a backlog clear-out.
TWO SIDES · ONE PARTNER
Some businesses need customer-facing support. Others need help with the operational work customers never see. HighGate can support either side of the operation, or both.
Talk to HighGateReal-time replies to customers on your website and channels.
Calls answered, handled and routed to the right place.
Orders processed, tracked and kept moving.
Accurate input across your systems.
Records and paperwork kept current.
Clear reports on the numbers you track.
Clean, up-to-date customer records.
Start with the processes you need covered and choose a team structure that fits the workload. If the requirement grows, the model can grow with it.
Customer support, back-office tasks, lead management and reporting can sit with one BPO partner, rather than being split across separate providers.
The team will work with your existing CRM, helpdesk and communication platforms. It will reduce the changes to your current workflow.
Performance reporting gives you a view of the work being handled, how the team is performing and where improvements may be needed.
HighGate teams can work within the tools already used by your business, including:
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Salesforce
HubSpot
Zoho CRMSalesforceHubSpotZoho CRM
Zendesk
FreshdeskZendeskFreshdeskZendeskFreshdesk
Five9
RingCentral
AircallFive9RingCentralAircallFrom First Call to Live Team
We review the processes, workload, working hours and tools involved.
The proposal sets out the scope, team structure and expected timeline.
Agents are trained on your processes, tools and account requirements before going live.
Performance is reviewed after launch, with regular reporting and adjustments where needed.
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